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Refund & Return Policy

Please read this policy in full before completing a purchase.

This Refund & Return Policy governs refunds for all TradingPilotAI products and services.

7-Day Money-Back Guarantee

We offer a limited money-back guarantee on your initial purchase, subject to all of the conditions below:

  1. Eligibility window. Refund requests must be submitted within seven (7) days of your initial purchase — that is, on or before the seventh (7th) day following your purchase. Requests made after the 7th day are not eligible.
  2. How to request. To request a refund, you must follow the full process and provide all required details set out in “How to Request a Refund” below. Requests that do not follow that process may not be honored.
  3. Scope. The guarantee applies once per customer, to weekly and monthly subscription plans only, and covers your initial payment on that plan. Renewal and recurring payments are non-refundable. Lifetime and other one-time purchases are excluded.
  4. Amount refunded. Any refund issued under this guarantee is for the plan price paid, exclusive of taxes and non-refundable processing fees, which are not recoverable by us and will not be returned.
  5. Revocation of access. If a refund is issued, your access to the Service — including the Discord server, indicators, and all tools — will be revoked.

All Other Sales Are Final

Except as expressly provided by the guarantee above, and due to the digital nature of our products and services, all sales are final once access has been granted. Upon purchase, users receive immediate access to proprietary digital content, tools, indicators, educational materials, and community channels. Purchasing without fully reviewing the product description, onboarding materials, or disclaimers does not constitute grounds for a refund.

How to Request a Refund

IMPORTANT: Filing a chargeback or payment dispute with your bank or card provider will immediately and permanently FORFEIT any right to a refund, void this guarantee, and result in termination of access and a permanent ban from future purchases. You must contact support and follow the process below — do NOT dispute the charge with your bank.

To request a refund under the 7-Day Money-Back Guarantee, you must complete ALL of the following. Incomplete requests, or requests made outside the eligibility window, are not eligible for review.

  1. Email support@tradingpilotai.com from the email address used for your purchase, within seven (7) days of your initial purchase (on or before the 7th day).
  2. Include ALL of the following in your email: (a) the email address used at checkout, (b) your order / receipt number, (c) your order date, (d) the last 4 digits of the credit or debit card used, (e) your Whop username, (f) your TradingView username, and (g) a clear, specific reason for your request.
  3. Affirm in writing that you have NOT shared, resold, or redistributed your access, and that you have read and agree to this Refund & Return Policy in full.
  4. Your request will be reviewed by a member of our team (not an automated system) within 3–5 business days. Additional verification may be requested.
  5. If approved, your refund will be issued to the original payment method only (less non-refundable taxes and processing fees), and your access will be revoked.

Refunds are limited to one per customer.

Lifetime & One-Time Purchases

Lifetime access and all other one-time purchases are FINAL SALE and non-refundable. Because access is granted immediately and in full upon purchase, the 7-Day Money-Back Guarantee does not apply to lifetime or one-time purchases under any circumstances. Please be certain before completing a lifetime purchase.

Refunds Will Not Be Issued For

Outside of the 7-Day Money-Back Guarantee, refunds will not be issued for: failure to use or engage with the product; expectation of guaranteed profits or results; market losses or unfavorable trading outcomes; technical issues unrelated to service availability; requests made after the 7-day window; violation of community rules or terms; or account removal due to misconduct.

Chargebacks & Disputes

You agree to first contact support at support@tradingpilotai.com to resolve any billing issue before initiating a payment dispute or chargeback. Unauthorized chargebacks may result in immediate suspension or termination of access and restrictions on future purchases.

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy in full.